This site contains user submitted content, comments and opinions and is for informational purposes only. Apple may provide or recommend responses as a possible solution based on the information provided; every potential issue may involve several factors not detailed in the conversations captured in an electronic forum and Apple can therefore provide no guarantee as to the. Try out the steps here to update successfully: Update to the latest version of iTunes. If you run into any issues updating, these steps may help: If you can't install or update iTunes for Windows. Thanks for using Apple Support Communities. The latest version of iTunes now comes installed with macOS Mojave. Upgrade today to get your favorite music and podcasts. ITunes is also where you can join Apple Music and stream — or download and play offline — over 50 million songs, ad-free.
Hello Hollylua,
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If I'm understanding you right, you have no sound when using iTunes on your PC running Windows 10. I'm happy to help you out with this.
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Are you getting audio in other applications on your PC? If not, you may need to adjust the volume and check sound settings on your computer. If there is sound everyplace else but iTunes, I recommend making sure iTunes is updated first. You mentioned you were diverted when you tried downloading via Help. You may have to update via the Microsoft Store if that's where you originally download iTunes. Try out the steps here to update successfully: Update to the latest version of iTunes. If you run into any issues updating, these steps may help: If you can't install or update iTunes for Windows.
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Thanks for using Apple Support Communities. Respond back if you need continued support with this.
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Take care.
Feb 16, 2020 9:21 AM